General faq
How can I contact Optek Films?
Please email us at info@optekfilms.com. We will respond during business hours, Monday–Friday 9:00 AM–5:00 PM PST.
When will I receive my order?
If you place an order before 3:00 PM, Monday–Friday local time (holidays excluded), your order will ship the same day from the closest warehouses and will arrive within 3 business days via UPS Ground in most cases. We also offer additional shipping methods at checkout. If we are out of stock or cannot ship on time, we will contact you via email during business hours. To prevent theft, it is important to track and secure your package immediately after UPS delivery. Optek Films is not responsible for the package after UPS delivery. Changes cannot be made once we receive your order. Note: Optek Films is not responsible for address changes.
Can my order be picked up at an Optek Films warehouse?
No, we do not offer pickup service currently. Our system is designed for shipping only.
Can an order be canceled or exchanged?
Please email our customer service team at info@optekfilms.com for all cancelations or exchanges.
Do you sell or ship internationally?
Currently Optek Films is sold and shipped within the United States only. All orders must be paid with a U.S.-based credit card with a U.S. address and telephone number. All orders must ship to a U.S. address within one of the 50 states.
What should I do if my shipment has not arrived or if there is freight damage?
You can track your shipment from the tracking number(s) we provide in the email sent to you after we have shipped the order. If there is trouble with your shipment or you have freight damage, please email us your information at info@optekfilms.com. To prevent theft, it is important to track and secure your package(s) immediately after UPS delivery. Optek Films is not liable for damage or theft after UPS delivery.
How can I pay for Optek Films?
Orders can be placed using most forms of major credit cards. We do not accept PayPal, prepaid, virtual, or temporary credit cards. We may also ask for additional identity verification for new customers.
Does Optek Films accept returns?
Optek Films does not accept returns on their products, with the exception of products with defects, in this case, for all return inquiries please email info@optekfilms.com.
Do we offer re-seller programs?
No, we do not offer re-seller, agent, or distributor programs. We strictly forbid re-selling Optek Films and/or using our trade name and logo on any advertising, marketing, social media, print, etc. without our express written approval. Optek Films is sold on this website only.
Do we offer free samples or sponsorship programs?
We do not offer individual samples of Optek Films products. We do, however, offer our Sample Book which can be purchased on our website. We currently do not offer a sponsorship program.